CRM Executive

Ahmedabad, India

Job Description:

Experience: 0 to 1 Year

Roles and Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Assist in training junior Customer Support Representatives

Qualification and Skills: 

  • Experience  as a customer support special or similar CS role

  • Familiarity with our industry is a plus

  • Experience using help desk software and remote support role

  • Understanding of how CRM system work

  • Excellent communication and problem solving skills

  • Multi tasking abilities

  • Patience when handling touch cases

  • Bachelors and relevant degree