How to Manage Service Desk request or Help desk Support Ticket in Odoo ?

Website Customer Help desk Support Ticket in Odoo

In Odoo this app almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with time sheet to be managed in Odoo project management app. Website customer help desk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will be send by email to customer and admin. for On-line ticketing system for customer support in Odoo Support.

Features

PDF

Report in Odoo.

Print PDF - Help desk Support Ticket
Communication

Communication through Odoo

Support User / Technician can communicate with customer using chatter and fill time sheet.
Invoice icon

Create Invoice in Odoo

Support Manager can close ticket and send bill to customer.
attachment

Create Ticket / Attach Document in Odoo

Your Customer can send support ticket/help desk request from your website and also attach documents.
asteria

Review / Rating in Odoo

Customer can give feedback and rating of ticket.
features

Ticket assignment in Odoo

Manage your support tickets using assignment to multiple support teams.
activity

Ticket Activity in Odoo

Activity view for help desk support ticket.
Ticket icon

Customer's Ticket Status view

Customer can check status of all support tickets submitted by him/her on My Account page in Odoo.

Website Support Ticket Configuration in Odoo


Website support ticket configuration


View Support Ticket To Public User/Login User in Odoo


Submit support ticket


Support Tickets On My Account in Odoo


Your tickets


View Support Ticket/Edit Support Ticket

Click on Edit Ticket button to edit already created support ticket. When you click on edit ticket button,It will redirect at back-end side to edit ticket in Odoo.

Support Ticket


Send Message and Attachments From Website in Odoo.

Send message and attachment


Support Ticket Form in Odoo

Support ticket attachment


Create Task.

After assigning support ticket, "Create Task" button will appear. By clicking button, Manager can create task from current support ticket in Odoo.

Need improvement on helpdesk ticket


Escalate Team in Odoo

If you want to assign this ticket to higher level/parent team then you can use this button. After using this button help desk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team.


Escalate team


Once you escalate team then level is also change in Odoo


Support team


Create Invoice For Closed Tickets in Odoo


Close support ticket


Two type's to Create Invoice

1. Create Invoice with Employee Time sheet.


Helpdesk Support


Create Invoice with Manual


Ticket invoice


Helpdesk support Invoice in Odoo


Invoice line


Create Support Ticket Subtask

You can create task goto Project > Search > Tasks


Ticket install issue task


Set to Reset Support Ticket in Odoo


Helpdesk functional help


Support Ticket Report in Odoo


Website support ticket


Customer Rating on Support Ticket in Odoo


Helpdesk customer rating

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